Privacy Policy
Last updated: May 2026
1. Introduction
This Privacy Policy explains how NovaTrade AI ("we", "us", "our") collects, uses, stores and shares personal data when you visit our website, register an account or use our services. We are committed to protecting your privacy and handling your data transparently, in line with applicable data protection laws including the GDPR.
2. Data We Collect
We collect: (a) information you provide directly — first name, last name, email address, phone number and any messages you send us; (b) information collected automatically — IP address, approximate country, device and browser information, pages visited and referral source; (c) marketing attribution data such as UTM parameters; (d) information from our broker partners related to your trading activity, where applicable.
3. How We Use Your Data
We use your personal data to: create and manage your account; contact you about account activation and customer support; forward your registration details to our partner CRM and broker so that they can onboard you; send service updates and, where you have opted in, marketing communications; detect and prevent fraud or abuse; comply with legal and regulatory obligations.
4. Legal Basis for Processing
We process your data based on (a) the performance of the contract between you and us (creating your account and providing the service), (b) your consent (marketing emails, optional cookies), (c) our legitimate interests (improving the service, security, fraud prevention) and (d) compliance with legal obligations.
5. Sharing of Data
We share your data with: our CRM partner who processes new registrations on our behalf; the regulated broker that opens and operates your trading account; service providers such as hosting, analytics and email infrastructure providers, all under appropriate data protection agreements; and competent authorities when required by law. We do not sell your personal data to third parties.
6. International Transfers
Some of our service providers are located outside your country of residence. When personal data is transferred internationally we use appropriate safeguards such as Standard Contractual Clauses to ensure that your data remains protected.
7. Data Retention
We keep personal data only for as long as necessary to provide the service, comply with legal obligations, resolve disputes and enforce our agreements. Inactive leads are typically deleted or anonymised after 24 months.
8. Your Rights
Depending on your jurisdiction, you may have the right to access, correct, delete, restrict or object to the processing of your personal data, to receive a copy in a portable format, to withdraw consent at any time and to lodge a complaint with your local data protection authority. To exercise these rights, contact privacy@novatradeai.site.
9. Cookies
We use essential cookies necessary for the website to function and, with your consent, analytics and marketing cookies that help us understand traffic and measure advertising performance. You can control cookies through your browser settings at any time.
10. Security
We apply industry-standard technical and organisational measures to protect your personal data, including encryption in transit, access controls and regular security reviews. No method of transmission or storage is 100% secure, but we work continuously to safeguard your information.
11. Children
Our services are not directed to individuals under 18. We do not knowingly collect personal data from minors. If you believe we have collected information from a minor, please contact us so we can delete it.
12. Changes to this Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date.
13. Contact
Questions about this Privacy Policy or your personal data can be sent to privacy@novatradeai.site.